Any order placed on the website www.http: // ONE artiste.com implies unconditional acceptance to our terms of sale below.

1 – Purpose of the contract
This contract is between ONE artist and client, as part of a remote sales system. As an e-commerce sales contract concluded remotely over an electronic mode, ONE artist intends to identify itself to the user. :
ONE artist (Louise Lajeunesse)
of Quebec registered company number: 2248367882
The head office :
242 Montée de la Baie, Pointe-Calumet, Canada, Quebec
J0N 1G2

2 – Essential characteristics of the products and services
ONE artist puts the customer with the essential characteristics of the ordered products (type, capacity).
ONE artiste.com on the website, your order will be shipped upon receipt of your payment (credit card or check mailed).
The products are delivered by carrier.
The photographs illustrating the products or services offered on the ONE website artiste.com not indicative only. In no event shall the responsibility of ONE artist can be accepted in case of errors.

3 – Notification of order
The order is placed on our site ONE artiste.com adding products in our online shopping cart
When the customer acknowledges having read and agree to the terms and conditions and selects his means of payment, it validates his order.
The client then immediately displays the receipt of the order certifying the recording by ONE artist.
Validated orders engage the customer upon delivery by e-mail the receipt of the order.

It received traces the essential features of the registered order:
– Order number
– Date received
– Applicant name and complete address for delivery and billing,
– His email address
– References and quantities of bottles ordered

4 – Price and shipping
Prices are in Canadian. The prices listed on our website are indicative and may be changed at any time.
Prices charged are those in effect at time of order.

5 – Delivery
ONE book artist worldwide.
Approximate delivery times:
Metropolitan Canada: between 8 to 15 business days via Canada Post and between 5-7 business days via FedEx for orders reaching us before noon (subject to availability).
Other destinations: between 15-30 days by Purolator and 7 to 10 days by FedEx for orders reaching us before noon (subject to availability).

If the ordered product is unavailable, the customer will be informed as soon as possible and can then request the refund of amounts paid or opt for a substitute.
In all cases, ONE artist is released from its delivery obligations in the event of force majeure, (fire, flood, strike, riot) or reasons beyond its control.
Delivery is at the address with the person specified in the order.
The invoice is available in your personal space on ONE artiste.com.
The ordered products travel to the risks and dangers of the customer. Upon receipt of the package, the client will check the general appearance of the products. Any protest must be filed with ONE artist within three days of delivery.

6 – Withdrawal period
The customer has a withdrawal period of seven (7) days from the receipt by the products ordered.
Upon exercise of the right of withdrawal, ONE artist will reimburse the customer the amount paid except the cost of return within a maximum of thirty (30) days.
The products must be returned to the following address, in perfect condition and in their original packaging:
ONE artist (Louise Lajeunesse)
242 Montée de la Baie, Pointe-Calumet, Canada, Quebec
J0N 1G2
If the package is returned unopened: ONE artist refund the parcel and any shipping.
If the product is returned to the will of the client: ONE artist refund the product, return costs are borne by the customer.
If the product is returned due to ONE artist of responsibility: ONE artist reimburse the product, shipping and return potential.

7 – Money back
All products purchased on ONE artiste.com benefit from the clause “Money back guarantee” for 30 business days from the date of receipt of the goods.
During this period, ONE artist will refund or exchange any product to the customer not comply with the order or apparent defects, the transport costs in this case being supported by ONE artist.
Products must be returned in their original packaging and in the condition in which the customer received them.

8 – Guarantees and after-sales service
The customer benefits from the legal guarantee of compliance with the contract and the legal guarantee against hidden defects.
The warranties begin to run from the delivery of goods ordered. In case of default reported by the customer, and authenticated, ONE artist will replace at its expense the defective product.
To qualify for the product warranty, it is necessary to preserve the purchase invoice.
The guarantees do not cover:
– Abnormal or non-compliant use of the products
– Defects and their consequences related to improper use for the purpose for which the product is intended
– Defects and their consequences related to any external cause.

9 – Guarantees and after-sales service
The customer benefits from the legal guarantee of compliance with the contract and the legal guarantee against hidden defects.
The warranties begin to run from the delivery of goods ordered. In case of default reported by the customer, and authenticated, ONE artist will replace at its expense the defective product.
To qualify for the product warranty, it is necessary to preserve the purchase invoice.
The guarantees do not cover:
– Abnormal or non-compliant use of the products
– Defects and their consequences related to improper use for the purpose for which the product is intended
– Defects and their consequences related to any external cause.
For technical information or problem, please contact ONE artist by email to: info @ ONE artiste.com

10- Payment
Individuals: Payment is made to order on our website, by credit card (Visa, Mastercard by secure SSL encryption.), By Paypal or by check through the mail.
Your order will be shipped upon receipt of your payment.

11 – Secure payment
Ordering on our site is safely order: this is our commitment and priority. We use the latest most efficient technologies for data encryption. Your bank details are encrypted and secure your data is not stored on our servers
Your credit card number we never communicated, the transaction is processed directly on the secure server of our bank. The secure payment procedure by credit card we have put in place is based on data encryption protocol SSL, true reference on the matter. This process managed by our bank, is to encrypt the information on your own terminal, before their transfer via Internet. So when you make a purchase on our site, it is reported that you are entering a secure area, where you can leave your bank details. The only information circulating on the network is a random number with no connection with your card number.
Paypal also ensures maximum safety for ordering on our website with a highly enhanced payment security protocol.

12 – Retention of title
Our company reserves ownership of the goods until they have been fully paid by the customer. We reserve the right to block customer orders with ongoing disputes that can not be solved from them fault response.

13 – Disputes and applicable law
This contract is subject to Canadian law.
In case of difficulties in the application of these general terms and conditions the customer has the option, before any legal action to seek an amicable solution. In case of dispute, the customer should first contact to ONE artist for an amicable solution. It is recalled that the search for an amicable solution does not interrupt the period of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that in general and subject to the discretion of the courts, respect the provisions of this contract relating to the contractual guarantee assumes that the buyer to honor its financial commitments to the seller.
In case of failure of amicable settlement, any dispute arising from this contract will be brought before the competent courts.

14 – Confidentiality
As part of our business, we collect, retain and use your personal information for specific purposes (processing your purchase, provision of information or offers regarding our products or services, subscription to a letter of information, or for other reasons provided by law).
We promise not to pass or sell your personal information to third parties outside our company unless the order processing or other application consistent with the purposes for which the information was collected requires.
By accessing our website and using our services, you are consenting to the collection of personal data and the use described above.
Some pages of our website are only accessible after registration of your personal data if you decide to refuse to provide the requested data, access to certain parts of our site may be unavailable and we may be impossible to answer your requests.
You have a right to access, modify, rectify and delete data concerning you. To exercise this right, please email to info@oneartiste.com
We wish to place a cookie on your computer. A cookie does not allow us to identify you; however, it records information about the navigation of your computer on our site (the pages you visited, the date and time of visit, etc.) that we can read during your subsequent visits. The shelf life of this information in your computer is one week.
We inform you that you can oppose the recording of “cookies” by configuring your browser.
Conditions of the April 20, 2016

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